FAQ

Unfortunately, not at this time.

No, we do not allow swap days. Each child has a set schedule and we staff accordingly.

Yes. With notice to the office administration, we do allow drop-in days. Based on the availability in the classroom, a drop-in day will be accepted or denied. Drop-in days are ½ of our two day rate and are added to the billing charge the Friday before drop-in day occurs.

Please allow at least two weeks notice via email for any changes to your child's schedule. We will try our best to accommodate the request.

Please notify admin via email 30 days in advance. One weekly vacation credit will be given to families with children enrolled in full time schedules (5 days per week) after 90 days of attendance. Vacation credits are not available to students enrolled part time.

We love supporting our families that work in the education field. Yes, with 30 days notice, a specified return date, along with a payment of the non-refundable registration fee, your child may return to Hilltop after the summer break.

That depends on the class, however, most classrooms require:

• Packed and ready to eat lunch in a lunch box, including utensils

• Diapers/Wipes

• Reusable water bottle

• A fitted crib sheet

• Small blanket

• Stuffed animal/small pillow (optional)

• Sunscreen to keep at school

• Two changes of weather appropriate clothing (top,bottoms,socks,undies(if potty trained) and a sweater)
  
  

Typically yes. It is ultimately up to the teacher's discretion. Please ask your child's teacher if there are any food allergies in the class to be aware of. Store bought mini cupcakes or small treats are usually acceptable. Please do not bring full size cakes as we do not have kitchen facilities to slice it up.

No. Although we take doctor recommendations, a child can only return to school after 24 hours on antibiotics and if all discharge is gone.

We understand taking a week off from work can be a financial strain for families which is why we offer a once per year 50% off tuition credit for full- time families. Please note your child must be out of school for 5 consecutive days in order to use this credit.

As long as this person is listed as a contact that is allowed to pick up, they can. If this person is not a regular pick up please message the teachers directly to let them know and include their full name.This person must also bring their state identification so teachers or admin can confirm the correct person is picking up.

Tuition is always due the Friday before the following week of care. Payments are typically processed in the morning.Payments that are not received by 5:00 pm on Friday are considered late and will have a 3% late fee added.

There is a 3% late fee due along with tuition for late payments.

If you are late picking up your child the teacher will give you a slip indicating what time pick up was and how much is owed. There is a $1.00 per minute/per child late fee after 5pm. Late fees are paid directly to teachers in cash or venmo and are due within 24 hours.

Yes, families are still responsible for tuition even when their child is absent.

If you have already made a payment please disregard. Payments are recorded manually the following week, typically by Monday or Tuesday.

The process is the same for every family, no matter the reason. We require a minimum of 30 days written notice sent via email to the admin team: powayhilltoppreschool@gmail.com